Work Environment, Justice Perception and Turnover Intention in the Employees of Public and Private Telecommunication Organizations

Author: Saad Zaman Shah

Supervisor: Shazia Khalid, PhD

Degree: Msc

Year: 2014-2016

University: Institute of Applied Psychology, Punjab University, Lahore, Pakistan


The present study aimed to investigate the relationship between work environment, justice perception and turnover intentions in the employees of public and private telecommunication organizations. It was hypothesized that work environment was negatively correlated with the turnover intention. It was hypothesized that justice perception was negative relationship with turnover intention, and third hypothesis is that justice perception was the predictor of the turnover intention. Results show that the work environment and justice perception were negatively correlated with turnover intention and justice perception is the predictor of turnover intention so the hypotheses were approved. Better work environment and justice perception decrease the turnover intention. The sample of current study comprised of N = 150 with 75 males 50% and 75 females 50 %.and as well as 75 employees taken from public telecom organizations and 75 employees taken from private telecom organizations. Data was collected from telecom organizations at Lahore and Faisalabad. Information on demographic sheet was inquired using demographic information questionnaire. The Work Environment Survey (WES) questionnaires (Public Service Secretariat (PSS) and Newfoundland and Labrador Statistics Agency., 2007), Justice perception scale (Neihoff & Moorman., 1993), Turnover intention Scale, (Fichman, et al., 1979) were used to assess work environment ,justice perception and turnover intention of telecom employees. The present study has important implication in understanding the effect of work environment and justice perception on turnover intention in the employees of telecom organization.

Keywords: Work Environment, Justice Perception, Turnover Intention.

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Corresponding Address: Department of Applied Psychology, University of the Punjab, Lahore, Pakistan. Email:, Phone: 92-42-9231245

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