Author: Hira Khawar
Supervisor: Aasma Yousaf
University: Institute of Applied Psychology, Punjab University, Lahore, Pakistan
The present study examined the emotional intelligence, self-esteem and psychological distress in traffic wardens. The hypotheses were that there is a significant relationship between Emotional Intelligence, Self Esteem and Psychological Distress in Traffic Wardens. A second hypothesis was that Emotional intelligence is likely to predict self-esteem as well as self-esteem is likely to predict psychological distress in traffic wardens. Thirdly, the hypothesis was that there is a difference in scores of Married and Unmarried Traffic Wardens on the scales of Emotional Intelligence, Self Esteem and Psychological Distress. For this study, a sample of 150 Traffic Wardens included 75 married and 75 unmarried traffic wardens were recruited with the age range of 25-50 years, who paid duty on signals. Data was collected through non probability convenient sampling strategy and research design was within group design. For this purpose the Schutte Self-Report Emotional Intelligence Test (SSEIT), Rosenberg Self Esteem Scale (RSES) and K-10 psychological distress scale. Data was analyzed using Statistical Package of Social Sciences (SPSS) 17 version. The correlational analysis revealed that there was negative correlation between emotional intelligence and self-esteem and there was no correlation between self-esteem and psychological distress. The regression analysis revealed that there is no significant predictive relationship between emotional intelligence and self-esteem. Furthermore, the independent sample T. test revealed that there were no differences between married and unmarried traffic wardens regarding emotional intelligence, self-esteem and psychological distress. This study helped to understand the complexities of emotions. It will also help to make stress management plan for traffic wardens.
Keywords: Emotional Intelligence, Conflict, Psychological Distress.
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