Author: Tasneem Akhtar
Supervisor: Ms. Shazia Khalid
Degree: MSc
Year: 2011-2013
University: Institute of Applied Psychology, Punjab University, Lahore, Pakistan
Abstract
The present research aimed to explore the relationship among perceived organizational support and conflict management styles use across the different professions in public organization. Correlational research design was used. It was hypothesized that there is a relationship between perceived organizational support and conflict management styles. It was also hypothesized that there is a difference in the use of conflict management styles among three profession of public sector. Sample of the present research consisted of 50 male doctors, 50 male bankers and 50 male teachers by using non probability purposive sampling technique from University of the Punjab, Jinnah hospital and the State bank of Lahore. The Thomas-Kilmann Conflict Mode Instrument (TKI) (Thomas & Kilmann, 1974) and Survey of Perceived Organizational Support (SPOS) (Eisenberger et al, 1986) was administered on the sample. The data was analyzed by using Pearson Product-Moment Correlation and ANOVA. The finding of the research showed that there was positive and significant relationship between perceived organizational support and compromising and accommodating conflict management styles. There was also difference in the use of conflict management styles among doctors, teachers and bankers of public sector.
Keywords: Organization, Management Style, Public Sector.
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Corresponding Address: Department of Applied Psychology, University of the Punjab, Lahore, Pakistan. Email: chairperson@appsy.pu.edu.pk, Phone: 92-42-9231245
