Organizational Communication Structures and Relational Dynamicsin Employees of National and Multinational Companies

Author: Muhammad Ashfaq

Supervisor: Tahira Mubashir

Degree: MSc

Year: 2012-2014

University: Institute of Applied Psychology, Punjab University, Lahore, Pakistan


The present study aimed to investigate association in organizational
communication structures and relational dynamics in employees of
national and multinational companies. It was hypothesized; there is likely
to be relationship in organizational communication structures and
relational dynamics; organizational communication structure is likely to
predict relational dynamics there are likely to be differences in
organization communication structures and relationship dynamics in
employees of national and multinational companies. Corelational research
design was used. The sample consisted of (N = 130) employees of food
and medical (national and multinational) companies from Lahore,
Pakistan. International Association of Business Communicators (IABC).
Study Questionnaire (Grunig, 2002) and Interpersonal Relationship
Questionnaire (IPR) (Edward, 2005) were administered for assessment
purposes. Pearson product moment correlation, multiple regression
analysis and independent sample t test were used to analyze data. Results
indicated significant positive correlation in organizational communication
structure and relational dynamics. Results indicated that asymmetrical
communication structure predicted control mutuality, commitment,
satisfaction, exchange relations. Employees under asymmetrical
communication were given orders, felt more obeyed person, helped others
in expectation to be helped. Symmetrical communication structure was
strong predictor of employee to employee relations, trust, satisfaction and
communal relations. In symmetrical communication structure, employees
were more confident, talked to others in dialogue, negotiated with others,
trusted others and helped others without expectation to be helped by them.
Communication structures were used according to the situation. This study
suggests the importance of symmetrical communication structures at work
place and its role in determining interpersonal and employee-organization

Keywords: Organizational Communication, Employees, Mutuality, Commitment.

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Corresponding Address: Department of Applied Psychology, University of the Punjab, Lahore, Pakistan. Email:, Phone: 92-42-9231245

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