Emotional Intelligence, Psychological Wellbeing and Conflict Resolution among Different Professionals

Author: Hira Fatima

Supervisor: Dr. Saima Dawood

Degree: BS

Year: 2005-2009

University: Institute of Applied Psychology, Punjab University, Lahore, Pakistan


The present research aimed to assess the impact of emotional intelligence on one’ psychological wellbeing and style of handling interpersonal conflicts among different professionals. The present research followed Quasi- Experimental Design. The researcher contacted different private and government organizations of Lahore to collect the sample of different professionals: Executives and Directors (n=60), College and University Teachers (n=60), and Doctors (n=60). Professionals with an age range of 25-60 years, with educational qualification up to Masters and one year professional experience were purposively selected as research participants. Scale of Emotional Intelligence (SET) was administered to assess level of Emotional Intelligence; Rahim Organizational Conflict Inventory (ROCI-II) was administered to see the style of handling interpersonal conflict and Scale of Psychological Well- Being was used to evaluate the Psychological well-being of the participants. Pearson Product Moment Correlation Coefficient and Independent Sample t-test was run to see the impact and significance of Emotional Intelligence on one’s psychological well- being and style of handling interpersonal conflicts among different professionals. The results revealed that there was a significant correlation between Scale of Emotional intelligence, Scale of Psychological Wellbeing and ROCI-II. The results also showed that Directors and Teachers have high emotional intelligence and Psychological Wellbeing than Doctors. It was also revealed that Teachers mostly use Integrating style of interpersonal conflicts.

Keywords: Emotional Intelligence, Psychological Wellbeing ,Conflict Resolution.

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Corresponding Address: Department of Applied Psychology, University of the Punjab, Lahore, Pakistan. Email: chairperson@appsy.pu.edu.pk, Phone: 92-42-9231245