Author: Rabbiya Mir
Supervisor: Ms. Tahira Mubashir
Degree: MSc
Year: 2011-2013
University: Institute of Applied Psychology, Punjab University, Lahore, Pakistan
Abstract
The present research investigated relationship between communication skills, professional grooming, mannerism and job performance in non- teaching university employees. It was hypothesized that (a) effective communication skills, professional grooming and mannerism positively relates with job performance (b) there are gender differences in communication skills, professional grooming, mannerism and job performance in university employees and (c) communication skills, professional grooming and mannerism are likely to predict job performance. The sample was composed of (N = 100) employees from University of the Punjab. Communication skills, professional grooming, mannerism and job performance questionnaire were used for assessment. Correlational research design was used to assess the relationship between communication skills, professional grooming, mannerism and job performance. Pearson Product-Moment Correlation and independent Samples t-test were carried out to analyze the data. Findings of the research revealed significant positive relationship between communication skills, mannerism and job performance while significant negative relationship between professional grooming and job performance. Results showed professional grooming and mannerism predict job performance. Results showed non-significant gender differences in communication skills, professional grooming, mannerism and job performance. Findings of the research suggested that workshops and training programs can improve employee’s communication skills, professional grooming, and mannerism and can further improve their job performance.
Keywords: Communication Skills, Professional Grooming, Mannerism, Job Performance.
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Corresponding Address: Department of Applied Psychology, University of the Punjab, Lahore, Pakistan. Email: chairperson@appsy.pu.edu.pk, Phone: 92-42-9231245
