The Role of Emotional Intelligence in Organizational Justice Development and LMX in Pakistan International Airline

Article Title: The Role of Emotional Intelligence in Organizational Justice Development and LMX in Pakistan International Airline


Author(s): Junaid Athar Khan

Institute(s): Abdul Wali Khan University Mardan

Journal: Peshawar Journal of Psychology and Behavioral Sciences (PJPBS) Vol 5 No 1 (2019)

Correspondence Address: Dr. Madiha Asghar | Phone+92-91-9222022 |


The main purpose of this study was to identify the relationship between emotional intelligence (EI) and leader-member exchange (LMX) and organizational justice (OJ) in a public sector organization. Pakistan International Airlines (PIA) was the case study of the following research and therefore data was collected from certain selected employees in PIA through convenient sampling technique and the findings of the study was generalized over the entire employee base of PIA and also over the other public sector organizations of the country. The design of the research is quantitative using primary data collection method. A pre-structured questionnaire was used to collect data from 391 employees of PIA. The sample size was identified based on Slovin’s formula for sample size calculation. Several statistical techniques such as reliability, correlation, and partial least square method analysis were applied to identify the relationship between the variables. The researcher also conducted a detailed discussion over the findings of this study, while comparing it with the evaluations carried out by past studies regarding the subject matter under consideration. The findings of the study indicate that a positive relationship exists between EI and LMX as well as between EI and OJ. At the end, it is recommended that the company should develop a collaborative environment between employees and the leadership for the long-term betterment of the organization. They should hire the young and talented citizens of the country and also reduce the employee’s base of the organization through downsizing. The company should also create certain strong operating controls and learning environment, so that subordinates and especially the new comers could get benefitted from the expertise of their leaders and improve their performance to the next level.

Keywords: emotional intelligence, organizational justice, leader-member exchange, Pakistan International Airline (PIA)

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