Sexual Harassment, Emotion Regulation and Psychosocial Well- being in Women Working in Customer Services

 Tooba Fayyaz (BS, 2014-2018) Supervisor: Muhammad Faran

University: Institute of Applied Psychology, Punjab University, Lahore, Pakistan

Corresponding Address: Department of Applied Psychology, University of the Punjab, Lahore, Pakistan. Email:, Phone: 92-42-9231245


The present study was conducted to investigate the relationship between sexual harassment, emotion regulation and psychosocial well-being in women working in customer services. It was hypothesized that there would be a relationship between sexual harassment (risk and seriousness), emotion regulation (cognitive reappraisal and expressive suppression) and psychosocial wellbeing (psychological, emotional and social wellbeing). It was also hypothesized that sexual harassment and emotion regulation are likely to predict psychosocial wellbeing (emotional, social and psychological wellbeing). Furthermore, it was hypothesized emotion regulation would moderating the relationship between sexual harassment and psychosocial wellbeing. Data were collected from bus hostess and sales girls (N = 120) with age range 18 to 25 years. Urdu version of the Psychological Climate for Sexual Harassment (Estrada, Olson, Harbke, & Berggren, 2011), Emotion Regulation Questionnaire (Gross and Jhon, 2003), and Mental Health Continum Short Form (MHC-SF; Keyes, 2005) were used to collect data. The results of correlation analysis showed that there was no significant relationship between sexual harassment and emotion regulation. However, there is a positive relationship between sexual harassment and psychosocial well-being. Emotion regulation appeared to be a significant moderator of relationship between sexual harassment and psychosocial well-being. Findings of the study may be helpful for women to work in customer services with adaptive regulating strategies.

Keywords: Sexual harassment, emotion regulation, psychosocial well-being, working women.

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