Organizational Communication Structure, Dual commitment and Organizational Citizenship Behavior in Employees of Private Software Companies

Sayyeda Um e Rubab (BS, 2014-2018) Supervisor: Afifa Anjum

University: Institute of Applied Psychology, Punjab University, Lahore, Pakistan

Corresponding Address: Department of Applied Psychology, University of the Punjab, Lahore, Pakistan. Email:, Phone: 92-42-9231245


The present research was conducted to investigate the relationship of organizational communication structure, dual commitment with organizational citizenship behavior in the employees of private software companies. It was hypothesized that there would be a relationship of organizational communization structure, dual commitment with organizational citizenship behaviors of employees of private software companies. It was also hypothesized that dual commitment would have moderating role in the relationship between organizational communication structure and organizational citizenship behavior. Cross-sectional-Correlational research design was used. The sample consisted of 120 employees selected from different private software organizations of Lahore using purposive sampling technique. International Association of Business Communicators Questionnaire (IABC; Gruing, et al., 2002), Organizational Commitment Questionnaire (OCQ; Felfe, & Frank, 2012) and Organizational Citizenship Behavior Checklist (Paul, 2010) were used for assessment. The data were analyzed using Pearson product moment correlation and multiple regressions. The results indicated that asymmetrical communication has negative correlation with organizational citizenship behavior while symmetrical communication had significant positive relationship with organization citizenship behavior. Furthermore, organizational commitment had significant relationship with organization directed citizenship behavior while team commitment showed relationship with both organizational as well as team directed behavior. Regression analysis showed that organization commitment was predicting organization directed citizenship behavior and team commitment was predicting team directed citizenship behavior. The comparison of different groups of dual commitment showed that organizational citizenship behavior were higher in employees with high dual commitment and unilateral organizational commitment and team directed citizenship behavior were higher in employees with unilateral team commitment and high dual commitment.

Keywords: Organizational communication structure, dual commitment, organizational citizenship behavior, employees, private software companies.


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