Correlates of Computer Anxiety among Employees

Article Title: Correlates of Computer Anxiety among Employees

Author(s): Sarwat Sultan

Institute/University: Department of Applied Psychology, Bahauddin Zakariya University Multan

Journal: Pakistan Journal of Social Sciences (PJSS) Vol. 29, No. 2 (December 2009), pp. 293-300


This prospective study was conducted to explore the correlates of computer anxiety among employees. The sample consisted of 300 employees (150 males & 150 females) aged 24-58 years taken from different organizations of Multan. The Computer Anxiety Scale (Heinssen, Glass, & Knight, 1987) was used to measure the level of anxiety in employees. The study revealed that age and experience are the major significant correlates of computer anxiety. Results suggested that older and non-experienced employees reported more anxiety when they use computer. The findings of the present study also indicated the significant gender differences that female employees tended to be more anxious towards computers than male employees.

Keywords: Organizational Performance; Computer Anxiety; Emotional Responses; Frustration

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