Communication Competence, Shyness and Friendship Quality in Adolescence

Thesis Title: Communication Competence, Shyness and Friendship Quality in Adolescence

Author Name: Uzma Hameed

Supervisor: Nousheen Ramzan

Year: 2017

Degree: MSC

Department: Institute of Applied Psychology

University: Punjab University, Lahore, Pakistan

Corresponding Address: Department of Applied Psychology, University of the Punjab, Lahore, Pakistan.


Phone: 92-42-9231245


The present study was conducted to describe the relationship among communication competence, shyness and friendship quality in adolescence. It was hypothesized that there is likely to be a positive relationship between communication competence and friendship quality and negative relationship between shyness and friendship quality in adolescence. Moreover, it was hypothesized that communication competence and shyness are likely to be strong predictors of friendship quality. Differences across gender were also hypothesized. Data was collated from 200 adolescence (104 boys and 96 girls) with age range of 14-18 years (M = 15.84, SD = 1.29) using convenient sampling technique. Communication Competence Scale (CCS; Wiemann, 1977), Shyness Scale (SC; McCroskey, & Richmond, 1982) and Friendship Quality Scale (FQS; Bukowski, Hoza & Boivin, 1994) were administered in Urdu. The results of Pearson Product Moment Correlation indicated that communication competence was positively related with friendship quality and shyness was negatively related with friendship quality. Multiple Hierarchical Regression analysis revealed that both communication competence and shyness were strong positive predictors of friendship quality and its sub domains (companionship, help, conflict, security and closeness). Results of t-test suggested non-significant gender differences for communication competence, shyness and friendship quality. The results were discussed in Pakistani socio-cultural context.


Communication competence, shyness, friendship quality, adolescence.

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